Privacy Policy

Last updated: August 29, 2022

Text United goes to lengths to protect your personal data. In this Privacy Policy we will describe how and why Text United (hereinafter also referred to as “we”, “us” and “our”) collect and use your personal data at www.textunited.com (the “Website“).

This Privacy Policy refers exclusively to our Website. If any links, for instance on our blog, take you away from our Website, please make sure to find out how your data is used on that website.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Text United GmbH, Attemsgasse 7 / D20 1220 Vienna.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Austria
Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
Personal data is all and any data that refers to you personally, including for example your name, address, email address, IP address, and other personally identifiable information. We only collect and process your personal data in compliance with the provisions of the EU General Data Protection Regulation (“GDPR“) and other provisions of European law. Personal data is only collected and used on your consent or if the processing of such data is permitted by law. The following provisions set out to provide information about the type, scope and purpose of the collection and processing of your personal data.
Service refers to the Website and human translation services.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
Third-party Services refers to any third party provider we may use to provide specific functions for our offering or services.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Contact Data

Text United (the “Controller“) is responsible for data protection under the rules of GDPR and all other applicable EU data protection laws.

Our Data Processing Agreement is here.

If you have any questions, suggestions or issues relating to data protection and our website, please contact Data Protection Office (DPO):

Text United GmbH

Attemsgasse 7 / D20

1220 Vienna

legal@textunited.com

Marek Piorkowski

Attemsgasse 7 / D20

1220 Vienna

legal@textunited.com

Your Rights under the GDPR

Under the GDPR legislation, you are the data subject of your personal data. You have the following rights:

The right to be informed

You have the legal right to ask to be informed any time about the processing of your personal data or anything else relating to your data.

The right of access

You have the legal right to access any and all of your personal data at any point you ask for it.

The right to rectification

You have the legal right to restrict processing of your personal data, in most circumstances.

The right to erasure

You have the legal right to oblige Text United to delete any of your personal data without delay. This is in most cases and will depend on whether the processing is necessary, as described above.

The right to restrict processing

You have the legal right to restrict processing of your personal data.

The right to data portability

You have the legal right to obtain any personal data referring to you which you have provided to us at Text United.

The right to object

You have the legal right to object at any time on the processing of your personal data.

Legal Basis for Processing Data

The processing of data done by Text United is legitimate if you have given your consent as outlined in Article 6 (1) sentence 1 a) of the GDPR.

As per the Article 6 (1) sentence 1 b) GDPR, the processing of your personal data is legitimate if it is necessary for the undertaking and performing of a contractual agreement with you or the company. This applies to operations and undertakings relevant that precede the signing of a contract.

Under Article 6 (1) sentence 1 c) GDPR, the processing of your personal data is legitimate if it relates to us complying with our legal obligations.

Under Article 6 (1) sentence 1 f) GDPR, the processing of your personal data is legitimate if the processing is necessary by Text United or a third party – unless these interests have been overridden by your preferences or fundamental rights

Storages and Deletion

Collecting and Using Your Personal Data

Text United also collects personally-identifying information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, and contact. By using this website you give your consent to the storage and processing of personally-identifying Information and, after creating an account on Text United, you give us your consent to receive system-related communication.

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

Website Analytics

This website uses Google Analytics cookies, a web analytics service provided by Google Inc. (“Google”). The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of our website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on Google’s behalf. Under no circumstances will Google associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly, however we would like to point out that in this case you can, if applicable, not use all functions of this website in full. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

From time to time we use “Google Ads” that can target advertisements for our services to you on other sites you visit. To do that, they will use cookies to identify your device and direct ads for our services to you.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Text United uses cookies to help Text United identify and track visitors, their usage of Text United website, and their website access preferences.

Cookies can also be used to analyse how the website is engaged with and used. It is possible therefore for us to determine how many users have visited the website, and which parts of the website are ripe for improvement for example. We use any data collected by cookies only for as long as the required purpose for which they have been collected in the first place.
Text United visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Text United websites, with the drawback that certain features of Text United’s websites may not function properly without the aid of cookies.

Cookies are stored on your computer, and you can remove and disable them easily. We have provided a few guides below:

Firefox: https://support.mozilla.org/en-US/kb/disable-third-party-cookies
Safari: https://help.apple.com/safari/mac/8.0/#/sfri11471
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

Here is a breakdown of the different types of cookies that may be used:

Required Cookies

Some cookies are necessary for Text United to be able to provide you with a fully functional website and service. These cookies are required to basically run our business and serve you as our customer.

Marketing Cookies

To be able to understand your preferences and serve you better we use cookies and other tracking technologies. When you accept our Cookie Policy upon entering the website for the first time, you opt-in for this cookie usage. However you can opt out of marketing cookies at anytime

Third Party cookies

Cookies and other similar technologies for marketing and analysis reasons may be used on certain websites you visit, and at Text United the reason for this is to be able to provide you with a consistent, high quality product and service. Please write us at legal@textunited.com or contact us in any way to know more

Here is an overview of certain cookies that may be used. This is not an exhaustive list, but will give you an idea of what may be used on the Website.

HubSpot
Google Tag Manager
Google Analytics
Capterra
Facebook Pixel
Quora
Cloudflare

To change your preferences on cookies please head to our Cookie Settings

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

We may share Your personal information in the following situations:

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Your data will be erased or its processing restricted as soon as the specific reason for which they were stored is no longer applicable or they are not subject to legal or contractual retention obligations.
It may be possible under certain EU regulations or national laws that we are required to store data which we have processed for an extended period of time. We will delete or restrict the processing of your data when these statutory data retention periods expire.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions:If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Transfer of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Text United has implemented various technical and administrative methods to protect against data loss, misuse or modification. Our service providers are obliged contractually to safeguard against any loss or misuse as well as upholding the confidentiality of your personal data.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Changes to this Privacy Policy

We may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address or by placing a prominent notice on our site.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:

By email: legal@textunited.com

By mail: Text United GmbH, Attemsgasse 7 / D20, 1220 Vienna