Terms & Conditions

Last updated: March 24, 2025

Please read these terms and conditions of use carefully before accessing, using, or obtaining any materials, information, products, or services. By accessing the Text United website or any other feature or other Text United platforms (collectively, “Our Website”), you agree to be bound by these terms and conditions (“Terms”) and our Privacy Policy.

This License Agreement (the “Agreement”) is entered into by and between you (either you as an individual or you on behalf of an entity that you have the authority to bind and represent) (“Licensee”) and Text United GmbH, a private limited company organized and existing under laws of Austria (“Text United”).

This Agreement authorizes you to use the Text United Software (the “Software”) as specified below.

The “Effective Date” for this Agreement shall be the earlier day of the Licensee registering on Text United website.

1. License and intellectual property rights

1.1 Text United hereby grants to Licensee a non-transferable, limited, and non-exclusive right to access and use the Software (the “License”).

1.2 Text United reserves all rights not expressly granted to Licensee. Licensee shall not copy, distribute, reproduce, use or allow access to the Software, except as explicitly permitted under this Agreement. Licensee may not resell, sub-license, rent, lease, or lend the Software.

1.3 Licensee shall not modify, adapt, translate, or prepare derivative works from the Software and, to the extent permitted by applicable law, shall not reverse engineer, disassemble or otherwise attempt to derive the Software’s source code.

1.4 Licensee shall not remove, obscure, or alter Text United’s or its licensors’ copyright notices, trademarks, or other proprietary rights notices affixed to or contained within the Software.

1.5 Licensee acknowledges and agrees that Text United (or its licensors) own all legal right, title, and interest in and to the Software (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless Licensee has agreed otherwise in writing with Text United, nothing in this Agreement gives Licensee a right to use any of Text United’s (or its licensors’) trade names, trademarks, service marks, logos, domain names or other distinctive brand features.

1.6 The Software and all rights therein (including, without limitation title and intellectual property rights) are owned by Text United (or its licensors) and are protected by international treaty provisions.

2. Access to the Software

2.1 In order to use the Software Licensee shall register by providing certain information to Text United. Licensee represents that the information given to Text United by Licensee is accurate, correct, and current as of the time such information is provided.

2.2 Licensee shall be responsible for maintaining the confidentiality of the passwords assigned to Licensee and its users. Licensee shall promptly notify Text United if a password is lost, stolen, disclosed to an unauthorized third party, or has otherwise been compromised. Licensee shall be solely responsible for any and all activities made under the Account assigned to Licensee.

2.3 Licensee shall defend, indemnify and hold harmless Text United from and against all damages, penalties, costs and expenses (including reasonable attorney’s fees) incurred by Text United in connection with any suit, claim or proceeding arising or resulting from Licensee’s failure to comply with the terms of this Section 2.

2.4 Text United maintains a high level of service uptime. However, from time to time the Software may become unavailable; in such cases, Text United reserves the right to interrupt the services to perform emergency maintenance as needed. For planned maintenance work, Text United shall send out an email notification prior the maintenance.

2.5 AI-Powered Features
2.5.1 The Software utilizes AI models for terminology extraction, automated translation and automated translation improvements, and quality assurance (“AI Features”). While TextUnited strives for accuracy and continuous improvement of these AI Features, Licensee acknowledges that the output generated by AI may not always be perfect and human oversight remains crucial.

2.5.2 TextUnited may, from time to time, provide options for limited customization of certain AI Features, subject to the capabilities of the Software and the Licensee’s Subscription Plan. Details of any available customization options will be provided through the Software interface or separate documentation.

2.5.3 Text United reserves the right to update and modify its AI models to improve performance and functionality. Text United will use commercially reasonable efforts to provide notice of significant changes that may impact the output or behavior of the AI Features.

2.5.4 While the AI models are designed to learn and adapt based on the language data provided by the Licensee, the underlying algorithms and core functionality of the AI models remain the proprietary property of TextUnited and its licensors.”

3. Subscription Plans

3.1 In the event Licensee wishes to use the Software in a scope that exceeds the limitations of a free edition, Licensee shall subscribe by choosing among available subscriptions (“Subscription Plans”), the features and costs of which Plans are described on Text United’s website.

3.2 Licensee agrees to pay to Text United subscription fees and any other charges (including any applicable taxes) incurred in connection with the chosen Subscription Plan(s) at the rates in effect when the Subscription Plan(s) was/were chosen.

3.3 Text United reserves the right to suspend Licensee’s access to the Software according to the Subscription Plan(s) if Licensee is late paying the fee for the Subscription Plan(s). Further, Text United is entitled to demand interest of ten percent per annum for outstanding Subscription Plan fees plus all expenses of collection. Licensee acknowledges that Text United is not obliged to retain Licensee’s content and may delete it irretrievably if fees are outstanding for more than sixty (60) days.

3.4 A Subscription Plan will be automatically renewed on the date of its scheduled expiration for an identical term but at the then-prevailing fee, unless Licensee or Text United terminates the Subscription Plan prior to the date that the Subscription Plan expires. Licensee shall cancel his Subscription Plan before it renews in order to avoid fees for another term.

3.5 Service Levels
3.5.1 Text United is committed to providing a high level of service availability for the Software. Text United shall use commercially reasonable efforts to achieve an Uptime Percentage of at least 99.5% per calendar month, excluding Scheduled Maintenance and Force Majeure Events.

3.5.2 Scheduled Maintenance shall be defined as planned maintenance of the Software for updates, upgrades, and repairs. Text United will provide Licensee with at least forty-eight (48) hours’ notice of Scheduled Maintenance, which will be performed during off-peak hours whenever reasonably possible. The total duration of Scheduled Maintenance shall not exceed four (4) hours per calendar month, unless otherwise agreed upon in writing.

3.5.3 Support Services: Text United shall provide reasonable technical support to Licensee via email during its normal business hours (Monday to Friday, excluding public holidays in Austria). Initial response time for support requests shall be within one (1) business day.

3.5.4 Service Credits for Downtime: In the event that the Uptime Percentage in a calendar month falls below 99.5% (excluding Scheduled Maintenance and Force Majeure Events), Licensee may be eligible for service credits. For each full percentage point below 99.5% (down to 99.0%), Licensee will receive a credit equal to 5% of the monthly subscription fee for the affected month. Downtime must be reported by Licensee within thirty (30) days of the occurrence and verified by Text United. The maximum amount of service credits issued in a single calendar month shall not exceed 15% of the monthly subscription fee. Service credits shall be applied to the Licensee’s next billing cycle.

3.5.5 Exclusions: No service credits will be issued for downtime resulting from: (i) Force Majeure Events; (ii) any failure or malfunction of Licensee’s equipment, software, or internet connectivity; (iii) Licensee’s breach of this Agreement; (iv) outages that result from any actions or inactions of Licensee or any third parties acting on Licensee’s behalf; or (v) suspension or termination of Licensee’s account as permitted by this Agreement.

4. Licensee Obligations

4.1 Licensee represents and warrants that:

4.1.1 it shall provide accurate and complete information during the registration process and shall not falsely identify itself or provide any false information to gain or to attempt to gain access to the Software;

4.1.2 it shall not gain, or to attempt to gain, unauthorized access to Text United’s servers, its telecommunications, and its security equipment and software;

4.1.3 it shall not take any actions for the purpose of manipulating or undermining the integrity and accuracy of translators’ ratings;

4.1.4 it shall not engage in any form of retrieval of data stored on Text United servers to create or compile, directly or indirectly, a collection, compilation, database or directory;

4.1.5 it shall not attempt to or actually circumvent any method used by Text United to control access to the Software, including, but not limited to, spoofing or otherwise impersonating an account or setting up a proxy or other device that allows others to access the Software through it; and

4.1.6 it shall only use the Software in a manner that complies with all applicable laws in the jurisdiction in which Licensee uses the Software, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights.

4.2 In the event of any breach of any of the foregoing obligations, in addition to any other remedies available at law, Text United will have the right, in its sole reasonable discretion, to terminate this Agreement with immediate effect.

5. Warranty Disclaimer and Limitation of Liability

5.1 TEXT UNITED LICENSES THE SOFTWARE AND THE SUITE, INCLUDING ANY DOCUMENTATION THAT MAY ACCOMPANY TO A LICENSEE ON AN “AS IS” BASIS. TEXT UNITED MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TEXT UNITED DOES NOT WARRANT THAT THE SOFTWARE WILL OPERATE IN COMBINATIONS OTHER THAN AS SPECIFIED IN THE ACCOMPANYING DOCUMENTATION OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE.

5.2 IN NO EVENT WILL TEXT UNITED’S LIABILITY FOR ACTUAL DIRECT DAMAGES ARISING OUT OF (I) THIS AGREEMENT OR (II) THE USE OR PERFORMANCE OF THE SOFTWARE EXCEED THE AMOUNT OF FIVE HUNDRED (500) EURO. IN NO EVENT WILL TEXT UNITED BE LIABLE TO LICENSEE OR ANY OTHER INDIVIDUAL OR ENTITY CONNECTED WITH LICENSEE FOR ANY LOST PROFITS, SALES, BUSINESS, DATA, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR PERFORMANCE OF THE SOFTWARE OR OTHERWISE ARISING FROM THIS AGREEMENT, NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY OR THE FACT THAT TEXT UNITED MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The parties agree that this Section 5.2 represents a reasonable allocation of risk.

5.3 TEXT UNITED SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

5.4 TEXT UNITED SOFTWARE UTILIZES SERVICES FROM ABBYY AND CONTAINS THIRD PARTY TECHNOLOGIES. ABBYY SHALL NOT BE LIABLE FOR ANY GENERAL, SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR LOST PROFITS OR OTHER DAMAGES ARISING OUT OF OR RELATED TO SERVICE.

5.5 Licensee shall defend, indemnify and hold Text United and its licensors harmless against any claims, damages, liabilities, losses, costs, suits or expenditures incurred by Text United or its licensors as a result of any infringement or alleged infringement of intellectual property rights of a third party or otherwise caused by Licensee’s use or exploitation of the Software.

5.6 This Agreement creates no obligations on the part of Text United other than as specifically set forth herein.

5.7 Liability for AI-Generated Output
5.7.1 While human oversight can be integrated into the AI-powered terminology and translation process, TextUnited’s liability for errors or inaccuracies in the terminology and translations generated its AI Features shall be subject to the overall limitations of liability outlined in Section 5.2.

5.7.2 Licensee acknowledges that the AI Features are tools designed to assist with automated translation and terminology management, and the ultimate responsibility for the accuracy and suitability of the translated content and terminology rests with the Licensee. Licensee is encouraged to review and approve all AI-generated output before final use.

6. Term and Termination

6.1 This Agreement shall become effective once Licensee has created an account (signed-up) on the Text United Platform and shall continue until the account is terminated by Licensee or Text United, as provided for under the terms of this section.

6.2 Either party may, at any time, terminate this Agreement with 30 days advance notice.

6.3 Either party may terminate this Agreement with immediate effect if the other party materially breaches any provision of this Agreement, including the failure to pay fees. In addition, Text United may terminate this Agreement immediately upon the demand of a state authority or in case of Licensee’s violation of the applicable legislation.

6.4 If Licensee or Text United terminates this Agreement for any of these reasons, Licensee will not be entitled to any refund of unused balance in Licensee’s account.

6.5 Licensee may terminate this Agreement and waiver the Software license at any time by using the cancelling subscription feature in the Text United Platform. All sections which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.

6.6 Upon the expiration or termination of this Agreement for any reason (1) all licenses granted hereunder automatically revert to Text United and Licensee will no longer have access to the Software; (2) Text United will be entitled to remove the Content from Text United servers.

6.7 Data Portability Upon Termination
6.7.1 Upon termination or expiration of this Agreement, provided that all outstanding fees have been paid by the Licensee, TextUnited shall, upon written request from the Licensee made within thirty (30) days of the termination date, provide Licensee with a commonly used and machine-readable format of the following Licensee Data: Translation Memories and Glossaries/Terminology associated with the Licensee’s account.

6.7.2 Text United is not obligated to provide any proprietary data formats or the underlying AI models upon termination.

7. Content

7.1 The Content (including translations) submitted by Licensee remains the sole property of Licensee (or its licensors).

7.2 Licensee represents and warrants to Text United that (i) the Content does not, in whole or in part, actually or potentially, violate any applicable law or regulation or infringe or misappropriate any proprietary intellectual property of any third party and (ii) that Licensee owns or has a right to use the Content in the manner in which the Content is used in connection with the Software.

7.3 Text United will make commercially reasonable efforts to provide a backup mechanism for the Content. However, Licensee shall also keep an individualized backup copy of the Content and Text United should not be held responsible of any loss of data or data corruption.

8. Data Protection

8.1 Text United is not obliged to verify the conformity of the Licensee’s data with the legal provisions for data protection. The Licensee is responsible for assuring the legality of the transfer of personal data to Text United.

8.2 Text United will adopt commercially reasonable technical and organizational measures required to protect and secure the Licensee’s data stored on Text United’s servers against unauthorized access. However, Text United is not liable if third parties illegally obtain access to the data.

9. Miscellaneous

9.1 Assignment; Delegation; Successors and Assigns. Licensee shall not assign any of its rights or delegate any of its obligations under this Agreement without the prior written consent of Text United. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.

9.2 Governing Law; Jurisdiction and Venue
9.2.1 This Agreement shall be governed by and construed in accordance with the laws of Austria.

9.2.2 Arbitration: All disputes arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Vienna International Arbitral Centre (VIAC) of the Austrian Federal Economic Chamber in accordance with its Rules of Arbitration.

9.2.3 The seat of arbitration shall be Vienna, Austria.

9.2.4 The language to be used in the arbitral proceedings shall be English, unless otherwise agreed by the parties.

9.2.5 The arbitral tribunal shall consist of one (1) arbitrator, to be appointed by the VIAC in accordance with its Rules.

9.2.6 The decision of the arbitrator shall be final and binding on the parties.

9.2.7 Nothing in this Section shall prevent either party from seeking interim or conservatory measures before a competent court.

9.3 No Waiver. Neither the waiver by either party of a breach of any provision of this Agreement nor the failure by either party to exercise any right hereunder shall operate or be construed as a waiver of any subsequent breach of that right or as a waiver of any other right.

9.4 Entire Agreement. This Agreement represents the entire agreement between Text United and Licensee relating to the subject matter of this Agreement, and it supersedes any prior representations, discussions, undertakings, end-user agreements, communications, or advertising, whether written or oral, relating to the subject matter.

9.5 Amendment. Text United reserves the right to change provisions of this Agreement from time to time.

9.6 Severability. Should any provision of this Agreement be or become illegal or unenforceable, the remainder of this Agreement shall not be affected. Such illegal or unenforceable provision shall be deemed automatically replaced by a valid and enforceable provision that achieves the intended economic effect as closely as possible.

9.7 Additional terms and conditions may apply to purchasing of translation services. Licensee agrees to abide by such other terms and conditions.

9.8 Notice. All notices should be delivered to: Text United GmbH, Attemsgasse 7 D20, 1220, Vienna, Austria.