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Category: Technology

Businesswoman Talking on Phone

How to Build a Multilingual Website: 4 Steps to Making Global Sales

  There are times when English just won’t cut it. 4 out of 5 times, actually, according to Babbel. Just as you can’t expect the locals of Skopelos, Madeira or Aberdeen to converse with you in fluent English, you also…

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Multilingual Customer Support 

How To Provide Multilingual Customer Support (in 2021)

It’s all very well investing in top-tier marketing campaigns to attract new customers; but what about the ones you’ve already got?    Aside from the fact that customer acquisition is getting increasingly expensive, your existing customers are more likely to…

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AI in customer service

AI in Customer Service – The Hidden World Beyond Chatbots

  Think about the last interaction you had with a company. Was it with a live agent? Was it a chatbot? Perhaps it was a human-AI hybrid that you weren’t even aware of.   Artificial Intelligence is becoming more skilled…

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European Resuscitation Council 

Customer Spotlight: European Resuscitation Council (ERC)

Witnessing a cardiac arrest: a distressing and pressurised situation in which the average person would probably rather not find themselves.   In such moments, having the knowledge, skills, and confidence to administer CPR or correctly use a defibrillator can mean…

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A Man With Speaker Graphic Photo

Voice of Customer: Accountability in Value Chains

Voice of Customer (VoC): a term anyone who’s undertaken market research will be familiar with.    The process – sending out surveys, gathering the received data and prioritising its conclusions – might seem like a pretty abstract one. It certainly…

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A Symbol of Translate

Free Machine Translation Engines, the best so far

  Free Machine Translation Engines: Top of the Class AI and machine learning have advanced dramatically in the last ten years. We are witnessing them permeate all sectors and industries, including translation. Machine translation engines are not necessarily new. But…

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Egacy Terminology From Termbase

How to import legacy terminology from Termbase

Before we talk about the positive sides of having a Termbase, let us clearly define Termbase as a database containing terminology and related information. Terminology, also known as Company Dictionary, is a dominant part of a translator’s workflow. It consists…

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How to Optimize Content for Machine Translation?

Nowadays, machine translation has become an everyday approach for many of our clients. It comes as no surprise - you can get a reasonably understandable text, which then can also post-edit if you feel like improving it further. The edited…

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Translation Memory vs Terminology: What’s The Difference?

To those who are new in the field of translation and localization, using dozens of specific terms interchangeably may be quite confusing. You've surely heard about the undeniable benefits of using translation memory and terminology, also often referred to as…

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